TERMS & CONDITIONS
Terms > Conditions
- T & C
- T & C
- T & C
TERMS & CONDITIONS
MumbaiTravelGuru.Com website is an online travel portal owned and operated by Mumbai Travel Guru, a leading Travel Management company with its registered office at G4, Sai Deep, Marol Church Road, Andheri East Mumbai 400059.Through the Website, MumbaiTravelGuru.Com shall carry on the business of tour operator, travel agent and provide travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, bus and car rentals throughout India and abroad.
This User Agreement sets out the terms and conditions on which Mumbai Tour Guru shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant Terms for such Service, which may be updated or modified by Mumbai Tour Guru from time to time. Such Terms shall be deemed to be a part of this Agreement and in the event of a conflict between such Terms and this Agreement, the terms of this Agreement shall prevail. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the Terms, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the Terms & Conditions. The User must not use the website if he/she does not agree with any part of such agreement, terms & conditions and notices.
Mumbai Tour Guru may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth. In the event any of the terms, conditions and notices contained in this Agreement or the Terms conflict with the additional/other terms and guidelines specified by MumbaiTravelGuru.Com , then the latter terms/guidelines shall prevail. MumbaiTravelGuru.Com at its sole Discretion Reserves, The Right To reject any Order Placed By The User Through The Website Without Assigning any Reason Therefore any Contract To Provide Any Service By Mumbai Tour Guru is Not Complete Until the entire Money Towards The Service Is Received From The User and Accepted by Mumbai Tour Guru.com
TERMS & CONDITIONS OF USE
Mumbai Tour Guru reserves the right to change or amend the terms and conditions under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions. When user access any sub-site through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.
CANCELLATION & REFUNDS
30 days before the commencement of the tour: 10% of the tour cost will be levied. 15 days before the commencement of the tour: 25% of the tour cost will be levied. Less than 15 days before the commencement of the tour: 50% of the tour cost will be levied. Less than 07 days before the commencement of the tour: 100% of the tour cost will be levied. No refund is entitled “for no shows
MUMBAI TOUR GURU BOOKING CONDITIONS
Mumbai Tour Guru is marketing and or coordinating tours under its brand name Mumbai Tour Guru.
Customer undertake to pay balance amount within 30 days before departure and the cost of land arrangement abroad will be paid from the proceed of foreign exchange purchased by concerned traveler from an authorized agent (Including Exchange drawn for private travel). The said amount will be collected in INR and will be charged as per prevailing bank card rate on the day of making payment.
LIMITATION OF LIABILITY
Mumbai Tour Guru are travel and holiday organizers only. Mumbai Tour Guru do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned on this website. We take care in selecting all the ingredients in your holiday, but because we only select and inspect them and have no control in running them, we cannot be held responsible of any delay, improper services provided by an independent agency, airlines, transport, hotel any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotelier, airline, shipping company coach owner / coach operator who are the company's independent contractor arising outside our normal selection and inspection process. Mumbai Tour Guru are also not responsible for the delay or deficiency in services provided by agency, airlines, transport, hotel any provider of services, or/and any act or actions of co-traveler, co-passenger which may result in availing the following and/or other services on the tour. The information given in this website is as accurate as Mumbai Tour Guru can make it. Our descriptions are of amenities normally available. However, circumstances can change due to any events beyond our control. The maximum liability on part of Mumbai Tour Guru arising under any circumstances, in respect of any services offered on this site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include and consequential loss, damage or additional expenses whatsoever. Where we may know of these sufficiently in advance we will notify you, otherwise our tour managers or local representatives will inform you of the changes on the spot. Please note that the website is design a few months in advance. There are also very big Fairs and Exhibitions lasting upto two weeks. Where all the hotels are fully booked several years ahead. Every effort is made to avoid such dates, but in few instances where it is unavoidable, it may be necessary to stay in hotels in other cities.
PROBATION AGAINST UNLAWFUL USE
As a condition of the use of the Website, the User warrants that it will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
This Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: Abuse, defame, stalk, harass, threaten or otherwise violate the legal rights of others Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages Conduct or forward surveys, contests, pyramid schemes or chain letters Download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service violate any applicable laws or regulations for the time being in force in or outside India and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein Mumbai Tour Guru has no obligation to monitor the Communication Services. However, Mumbai Tour Guru reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Mumbai Tour Guru reserves the right to terminate the User access to any or all of the Communication Services at any time without notice for any reason whatsoever. Mumbai Tour Guru reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Mumbai Tour Guru sole discretion.
All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: If to Mumbai Tour Guru, mail at email@example.com at the address posted on the Website. If to a non-registered User, at the communication and/or email address specified in the application form availing of a Mumbai Tour Guru If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.
MumbaiTravelGuru.Com shall not be responsible and/or liable for any damage caused to Client due to reasons beyond the control of MumbaiTravelGuru.Com (force majeure / Vis majeure) no liability on the part of MumbaiTourGuru.Com arising in any way out of this contract, in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday and shall in no case include any consequential loss or additional expenses whatsoever.
Each and every party/or passenger (hereinafter called Client), shall deal with MumbaiTravelGuru.Com on an express and specific condition and understanding that notwithstanding any clause, provision, custom or usage, TCI shall not be liable to in any manner whatsoever in connection with the documentation, baggage, registration, reservation, transportation, insurance, accident, delay, cancellation, suspension, improper arrangements or any other eventuality. The Client dealing withMumbaiTravelGuru.Com shall be bound by this specific understanding and shall not bring, make or raise any action, demand or claim against www.mumbaitourguru.com and/or it's employees, Directors and shall also indemnify MumbaiTravelGuru.Com, if any claim is made or action is brought by any party claiming through the client against it because of his dealing with MumbaiTravelGuru.Com and shall always keep MumbaiTravelGuru.Com and or it's employees fully indemnified against any claims howsoever caused. No claim or complaint of whatsoever nature and or any claim for damages shall be entertained and or admitted for consideration if lodged with the company beyond 30 days of end of our services and beyond 7 days at the end of package tour services. Whilst every effort has been made to ensure that the information contained in the MumbaiTourGuru.Com brochures / websites / communiqués is correct at the time of going to press / being published, MumbaiTravelGuru.Com reserves the right to vary, amend, cancel, withdraw, change the operator, services.
We strongly recommend that all our clients take travel insurance but not limited to cancellation, delays, loss of deposit, medical expenses, personal accidents, loss of baggage and personal effects. MumbaiTravelGuru.Com makes it a condition that the client is fully covered by life, property and medical insurance policy without which MumbaiTravelGuru.Com cannot be held responsible for any claims.
Any dispute or breach arising out of or in relation to this Agreement shall be referred to arbitration to be conducted by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Mumbai and the language of arbitration shall be English. The decision of the arbitrator shall be binding on the parties and the parties undertake not to dispute the same. Notwithstanding the foregoing, the Parties may apply to any court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, and without abridging any of the powers of the arbitration panel and such an action shall not constitute abrogation of the agreement contained herein. This Agreement shall be governed by Indian law and the parties irrevocably submit to the exclusive jurisdiction of the courts of Mumbai, Board of Directors of MumbaiTravelGuru.Com shall appoint the arbitrator and such appointment shall be official and award passed by the arbitrator shall be binding by both the parties.
The payment for the hotels or for any other abroad services has to be paid in foreign exchange by the user which would be purchased from authorized dealer. MumbaiTravelGuru.Com being an online travel management company will not be responsible for any FERA or FEMA violation and the clients himself will be sole responsible if he/ she breach the same and if the user is making payment for the hotels & other services abroad by credit card, then user has to take care of BTQ quota rules governed by Reserve bank of India. User themselves will be responsible for any violations of rules and regulations.